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“Nearest colour, nearest model” if the repair is not covered by the warranty and we cannot repair or replace your pen, we will return it to you unrepaired and offer you a Special Discount of 50% on a pen of your choice that is currently available. The offer will be valid for 2 months.
Defective products returned with a proof of purchase will be serviced, repaired or replaced with a new product in an equivalent price range and in the same colour – or the nearest available colour – free of charge, as long as the warranty is still in effect.
If your repair cannot be covered by the warranty, we will issue and send you a quote for approval before carrying out the repair.